These conditions of sale apply to the sale of all products stamped with the “BOIVIN ATELIER PARISIEN DEPUIS 1920” logo, hereafter the “products” sold on the ATELIERBOIVIN.COM site, hereafter the “site "To the Internet user, hereinafter" the client ".
The company that markets these products is BOIVIN & CIE, hereinafter the “company” which is a simplified joint stock company with capital of 44,000 euros, registered with the Paris RCS 732 024 682, with registered office at 97, rue Réaumur 75002 Paris - France. T.V.A. FR71 732 024 682.
You must be 18 years old to order on this site and accepting these terms confirms that you are 18 years old.
Hold a credit card as defined in "payment".
AVAILABILITY OF PRODUCTS
The products are manufactured / made to order, that is to say that there is no stock of finished products, only raw materials allowing the realization of the product following your order.
Each order is the subject of a specific preparation.
At the time of your order, we check our stocks of raw materials in order to subsequently confirm the preparation of your order.
Prices are displayed in euros and include all taxes (TTC), excluding delivery costs. The amount of the transport costs will be subject to validation by the customer by the choice of the shipping method.
In accordance with the provisions of Article L.12-19 of the Consumer Code, the customer will receive, upon delivery, written confirmation of the price paid and the delivery costs charged to him.
All products delivered outside the European Union and overseas territories may be subject to customs duties, local taxes, import duties, or state taxes. These duties and taxes are not the responsibility of the Company.
Payment is possible by credit card, check or bank transfer.
Can be used for online payment by credit card:
-The cards bearing the mark "CB"
-The approved “CB” cards, that is to say:
-Cards bearing only the Visa or MasterCard brand whose acceptance in the "CB" system has been approved by the GIE "CB"
-Cards issued within the framework of foreign or international networks approved by the GIE "CB"
-American Express cards
-International cards if you are not domiciled in France.
The transaction amount is only debited to the selected credit card after verification of the card data, receipt of the debit authorization from the credit card company, and confirmation the availability of raw materials allowing the production of the product by the company.
For security reasons, the name and billing address must be identical to those of the payment card. The company reserves the right to cancel any order that does not meet these criteria.
While taking the greatest care and the greatest accuracy in the online posting of information, the descriptions of the articles, the company can not be responsible for non-substantial errors that may occur. Likewise, although the photographs and other reproductions of the articles represent them faithfully on the site within the limits of the technique and in compliance with the best market standards, they are however only indicative and have no value. contractual. As color renditions vary between different monitors, the company cannot guarantee the fidelity of a color with that of the original product. The customer therefore accepts any color variations between the product and what is displayed on his screen.
However, in the event of non-compliance of the item delivered with respect to its description, the company undertakes to correct this error under the conditions described in the article returns policy.
In accordance with the provisions of article L.122-1 of the Consumer Code, the Company will be entitled, in the case of retail sales, to refuse any order exceeding the number of authorized articles: 12 articles and this within a limit of 3 identical items maximum ordered. The company will also be entitled to refuse any order placed by a customer with whom there is a previous dispute.
Step 1: Selection: The customer must first select one or more products as well as their options (fabric, shape or size) and add them to the shopping cart.
Step 2: Verification: The customer can view his basket at any time and modify it freely (item deletion, modification of quantities by item).
Step 3: Confirmation of the selected items and options and validation of the order by the customer.
Step 4: Identification. The customer must identify himself, if he already has an account or create a new customer account by specifying various information (email, name, first name, delivery address, billing address, etc.)
Step 5: Choosing the expedition. The customer can choose between different delivery methods (express, colissimo or courier) declining up to three (3) different delivery costs and three (3) different delivery times.
Step 6: Choice of payment method. The customer must select his means of payment and validate these general conditions of sale.
Step 7: Validation / Payment. The customer validates his purchase by entering his payment information on the HSBC bank website.
Step 8: The debit authorization for his bank account is displayed. We recommend printing this page.
Step 9: The company receives the notification of the customer's order.
Step 10: Confirmation of payment: The customer will receive within a period of between one (1) hour and forty eight (48) hours a confirmation of payment for his order. This confirmation does not conclude the sale, it simply indicates the validation of its payment, a final confirmation will be sent later.
Step 11: Conclusion of the sale. The customer will receive within a maximum period of six (6) days following step 8 an acknowledgment of receipt of the order and an order validation in the form of an email in accordance with Article 1369-2 of the Civil Code. It is from this stage that the sale will be considered concluded for the products mentioned.
Step 12: Delivery of the order: The customer will be notified by email of the preparation and dispatch of his order within a maximum period of 30 days. See paragraph "Manufacturing".
Each product ordered is made by our workshop individually. The manufacturing process (gathering of raw materials, cutting, assembly, packaging, etc.) varies between two to three weeks (not including Saturdays, Sundays, public holidays but also any closures for annual holidays of our workshop ).
The company nevertheless reserves the right to extend this period to thirty (30) days by notifying the customer by e-mail.
Delivery will be initiated, after the manufacturing process described above, to the address specified by the customer when creating their account. The delivery time is specified on the order confirmation sent to the customer in step 10 of the ordering process. A shipment confirmation is sent by email as soon as the order is dispatched specifying a tracking number, allowing the customer to follow the delivery status of the package.
The signature of an adult aged 18 or over will be required at the time of delivery. Delivery to PO boxes will not be made.
It is the customer's responsibility to check the correspondence of the delivery note with the number of packages, the packaging of the package (the latter must be intact, and must not be damaged, wet or altered in any way whatever), including the materials used to seal the package. The customer must immediately contest any damage suffered by the package and its contents by placing a written control reservation on the delivery slip. The risk of loss or damage is transferred to the customer upon delivery of the order. The ownership of the good is transferred from the moment the payment is received in full.
The products ordered are made individually for the customer precisely. The manufacture begins at the time of the order. They cannot be exchanged with another product.
The buyer is informed, in accordance with article L121-20-2 of the Consumer Code which provides that the right of withdrawal cannot be exercised in particular for "contracts for the supply of goods made to the consumer's specifications or clearly personalized ”that he will not be able to retract and change his mind about his purchase once his order has been confirmed.
The company guarantees that each manufactured product is subject to 3 quality controls at the time of cutting the material, assembly by hand or machine and finally packaging. Note that regularly, a made product is the subject of a photograph at the end of the chain in our workshop to attest to the smooth running of the manufacturing process.
The Company provides 0.1% defects and 99.9% quality service until your order is picked up by the carrier. However, if a defect were to be detected, you must send your complaint to the following address: firstname.lastname@example.org within twenty four (24) hours. If you obtain an authorization and therefore a return number for the product, this must be done at your expense by registered registered mail, you also agree to bear any customs charges and taxes specific to the country of dispatch. The company is not responsible for any loss of the package by the carrier of your choice.
If the returned product has any damage that was not shown on the product at the time of our dispatch, the company will not be able to accept the return. Finally, if it is a gift that you make to a third party, you agree that the product will be made for that third party precisely and therefore will not be exchangeable.
In the event that your complaint is verified and accepted by our company, we will grant an exchange for the value of the product within 30 (thirty) days.
PROTECTION OF PERSONAL DATA
Our site is subject to a security system to most effectively protect your personal and banking data.
GENERAL CONDITIONS OF USE OF THE SITE
Purchasing on the site implies acceptance by the customer of the general conditions of use of the site.
The performance of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hamper or delay its performance. The company will inform the customer within 7 days of such a fortuitous event or force majeure. In the event that this suspension of the performance of the Company's obligations continues beyond a period of one month, the customer will then be able to terminate the current order and it will then be reimbursed by the Company in the customer's bank account.
These general conditions of sale are subject to French law. Any dispute will be subject to the exclusive jurisdiction of the French courts if no amicable agreement is reached.
DELIVERY TIMES AND RATES
Colissimo expert F: France National and Regional / 48 hours / 8.4 euros
Colissimo expert OM: Overseas / between 3 and 7 days / 45 euros
Colissimo expert I: International 87 destinations / between 3 and 8 days / 45 euros